[Research] Crisis communication Social media

How Vietnamese organizations perceive current social media use in crisis communication in Vietnam

4 years ago
Clāra
2 Comments

Presentation at International Conference on Communication & Media Studies 2020 Conference. Toronto, Canada. 2020. View the presentation here: Abstract Social media is considered one of the most popular communication platforms…

Public relations

It’s time for PR people to ‘PR’ for themselves

4 years ago
Clāra
1 Comment

Although PR agencies make a living from beating the drums for others, hardly do they know how to advertise for themselves. Eight or nine out of ten PR agencies have…

Public relations

What does PR do exactly, and is it essential?

4 years ago
Clāra
3 Comments

Singaporean newspaper The Strait Times recently completed a survey on people’s perception of essential jobs. The result shows that public relations (PR) was ranked third in the top 5 of…

Crisis communication

What marketers should keep in mind when marketing situation has changed post-crisis?

4 years ago
Clāra

Recently, the COVID-19 pandemic leaves heavy impacts on Vietnam and the world by changing the global situation, the thinking, perception as well as human behavior. For that, this global change demands a…

Crisis communication Social media

How to use social media the ‘right way’ during COVID-19 crisis

5 years ago
Clāra

Nowadays, social media have become primary sources of information. During a crisis like the COVID-19 pandemic, how should social media be mastered and employed in a responsible way? I have…

Public relations

How appealing is the public relations industry?

5 years ago
Clāra

At a glance, the public relations (PR) industry is a mature industry, with billions of profits worldwide, and a steady growth over the year. In Vietnam, there are hundreds of…

Crisis communication

[Crisis 101 – Part 3] More manage, less respond

5 years ago
Clāra

The role of social media in crisis communication Organizations often confuse between two concepts: crisis management and crisis response. Many clients came to me asking to “manage” their crisis, but…

[Opinions]

Five thoughts on the debut Asia-Pacific PR and Communications Census

5 years ago
Clāra

I’ve enjoyed being a PRCA Southeast Asia member since it launched in the region last year, and I was pleased to be asked to provide comments for its new regional…

Crisis communication Social media

[Crisis 101 – Part 2] Advantages and disadvantages of social media in crisis communication

5 years ago
Clāra

Social media channels offer both advantages and limitations for crisis communication compared to using traditional media channels alone, such as holding press conference or releasing a correction press release. Advantages…

Crisis communication Social media

[Crisis 101 – Part 1] How to develop a social media crisis management plan

5 years ago
Clāra

Many corporations have very strong social media presence, with high volume of engagement between the company and its audience; but engaging widely does not mean engaging wisely. Especially during crises,…